When was the Customer Service start date? How do companies apply social media to Customer Service? Are we Assessing Customer Service and Risk? What is the average supervisor to Customer Service representative ratio for a fixed route call center? Who will be responsible for documenting the Customer Service requirements in detail?

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ''What are we really trying to accomplish here? And is there a different way to look at it?''

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better.

This Customer Service All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 914 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made.

In using the questions you will be better able to:

- diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention.

Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.