There has never been a SLM Guide like this. SLM 39 Success Secrets is not about the ins and outs of SLM . Instead, it answers the top 39 questions that we are asked and those we come across in our forums, consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with SLM .

A quick look inside of the subjects covered: Multi-level SLAs , IT Services Process: Service Level Management Service Options, IT Services Implementation Plan/Project Plan Skeleton Outline Process: Service Catalog Management, IT Service Management (ITSM) Capability Assessment Service Level Management Questionnaire, Roles and Responsibilities of Process Owner for Service Level Management, IT Services Business Justification Process: Service Level Management, Job Title: Service Level Manager , Examining KPI (key performance indicators) in service level management, Service Catalog, Terms & Definitions , SLA + SLM (Service Level Agreement and Service Level Management), What is service level management comprised of? , Service level management (SLM) and its effect on institutional accounting, IT Services Business and IT Service Mapping Process: Service Level Management, IT Services Catalog Maintenance and Improvement, Conflict : It supports the organization in planning and executing its business., Test Yourself - What you need to know, ITIL v3 Foundation Glossary, Service Continuity and Availability Management , Skills and Attributes , Service-based, Customer-based or Multi-Level SLAs , What is so special about ITIL Service Management?, IT Services Publishing a Service Catalog Process: Service Catalog Management, The review and negotiation process in Service Level Management (for upstarts), Examples of CSF (critical success factors) in service level management, Pricing and Chargeback: , Help Desk Glossary, Service Level Management, IT Services Detailed Objectives/Goals Process: Service Level Management, The Continual Service Improvement Model, ITSM Tool Requirements, IT Services Implementation Plan/Project Plan Skeleton Outline Process: Service Level Management, Goals and Objectives , IT Service Management Service Catalog, How service level management can align business and IT priorities, What is Service Level Management , Help Desk Glossary, What can service level management bring to an IT organization, really? , How SLM (service level management) helps its constituents to establish their priorities, and much more...