Sharon Armstrong began her career in Human Resources in 1985 as a Recruiter/Trainer in a large Manhattan law firm. Since launching her own consulting business, Human Resources 911, in 1998, Armstrong has provided training and completed HR projects dealing with performance management design and implementation for a wide variety of clients.

Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.