Ellen Jovin is a co-founder and principal of Syntaxis, a communication skills training firm based in New York City. She has taught business writing, email etiquette, and grammar at companies throughout the U.S. in all major industries. Previously she worked as a professional writer, creating marketing and advertising materials for corporate clients, and before that as a freelance journalist specializing in business, finance, and technology. Ellen earned a B.A. in German studies from Harvard University and an M.A. in comparative literature from UCLA. Less