Nonfiction | Computer & Technology
Measuring and Managing Performance in Organizations
by Robert Austin 2020-04-16 14:34:24
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This is the digital version of the printed book (Copyright © 1996).   Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils o... Read more
This is the digital version of the printed book (Copyright © 1996).   Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.”   Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided.   The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.   A practical model for analyzing measurement projects solidifies the text–don’t start without it!   Less
  • Publication date
  • Language
  • ISBN
  • July 12, 2013
  • eng
  • 9780133488418
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Robert Austin
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Robert D. Austin is Professor of Management of Creativity and Innovation at Copenhagen Business School (CBS). Prior to joining the faculty of CBS, he taught for more than a decade at Harvard Busi...
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