Praise for the First Edition
"Conflict resolution book of the year . . . . Run, do not walk, to obtain a copy of this book."
-- Official newsletter of the ADR Section of the Association of American Law Schools
"Innovative, challenging, and ultimately transformative book . . . makes a unique contribution to the field of conflict resolution and will be a ready reference in the mediation library."
-- "Northern California Mediation Association Newsletter"
Phyllis Beck Kritek conducts conflict resolution, leadership, and gender and communication workshops and training programs. She is the Florence Hair Distinguished Professor of Nursing at the University of Texas Medical Branch at Galveston School of Nursing.
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